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FAQ For Maynards Auctions

  1. What kinds of auctions does Maynards Antiques & Fine Art hold?
  2. How can I bid in an auction?
  3. How do I register for an auction?
  4. What is an Online Auction?
  5. When does the Online Auction start and when does it close?
  6. How long does it take for my registration to be approved?
  7. Do I have to register for every auction?
  8. I registered but when I try to login the website does not recognize my email address.
  9. I didn't receive an approval registration email. What do I do?
  10. I'm told I can't register because my email address is already listed. What do I do?
  11. How can I place a bid in an online auction?
  12. What is an automatic bid amount?
  13. How can I increase an automatic bid amount?
  14. How do I know if my bid had been placed?
  15. How can I keep track of items I'm bidding on?
  16. How do I know if I am outbid on an item?
  17. I have entered an incorrect amount for my bid, can I remove my bid?
  18. Who do I contact for condition reports or additional photos?
  19. What if the auction is not on at the moment, can I still leave a bid for a live auction?
  20. Why did the timed online auction continue after the closing time?
  21. I have won in the auction today.
    Will you be emailing me an invoice?
    How can I pay?
    Will my credit card be automatically charged?
  22. Can I pay online?
  23. What is the buyer’s premium?
  24. Can I pay using a credit card?
  25. Where do I or my shipper pick up my items?
  26. What are your hours of operations?

 

 

 

 

 

    1. What kinds of auctions does Maynards Antiques & Fine Art hold?
      Maynards Antiques and Fine Art conducts multiple Live Auctions and Online Auctions yearly.
      Along with our Antiques & Later Furnishings Auctions, we hold several different specialty auctions which are supported by online bidding.
      Some specialty auctions include:
      • Antiques & Fine Art
      • Asian Ceramics & Artwork
      • Northwest Coast & Inuit Art
      • Ethnographic Art
      • Canadian & Contemporary Art
      • Firearms & Vintage Sporting Goods
      • Ceramics & Glass
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    2. How can I bid in an auction?
      Our auctions offer a variety of methods for bidding.
      All Auctions:
      • Live during the auction in our Maynards showroom at 1837 Main Street, Vancouver, BC
      • Through absentee bids left either in person, fax, email, or online through www.maynardsfineart.com
      Specialty Auctions:
      • Live during the auction in our Maynards showroom at 1837 Main Street, Vancouver, BC
      • Through absentee bids left either in person, fax, email, or online through www.maynardsfineart.com
      • By phone during the auction
      • Live online through www.maynardsfineart.com or www.Invaluable.com
      Timed Online Auctions:
      • Online only through www.maynardsfineart.com

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    3. How do I register for an auction?
      To bid in our Live Auctions registration is accepted in person, or via phone, fax or email. For online auctions registration is solely accepted online, through your Maynards account.
      To register, click on Upcoming Auctions, find the auction you are interested in, click on and fill out the necessary contact information.
      This registration can be used for bidding online through maynardsfineart.com.
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    4. What is an Online Auction?
      Online Auctions are a timed online sale conducted over the Internet only.
      After registration, bidders have a designated amount of time to bid on their interested lots. After the time expires, all successful bidders have three business days to arrange payment and shipping of their won lots.
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    5. When does the Online Auction start and when does it close?
      We start timed online auctions on varying dates.
      The auction then lasts typically for one week although times vary. Please verify by viewing the auction listing page.
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    6. How long does it take for my registration to be approved?
      Typically, registrations are approved the same day, however we ask that you allow 24 hours weekdays and next business day on weekends. If you do not receive approval after that point please contact the Maynards Antiques Department at Antiques@Maynards.com.
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    7. Do I have to register for every auction?
      Bidding accounts created through the Maynards website and Invaluable only need to be created once.
      Registration does need to happen for each individual auction. To register follow the steps outlined above in answer #3.
      Please note separate registration is required for Maynards’ website and Invaluable if you would like to use both sites, although accounts on both are not necessary to bid.
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    8. I registered but when I try to login the website does not recognize my email address.
      To bid in a Live Auction, it is necessary to login to the website you were originally registered with. That is either Invaluable (www.Invaluable.com) or Maynards website (maynardsfineart.com). Please contact Maynards if you are still experiencing difficulty.
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    9. I didn't receive an approval registration email. What do I do?
      Check your junk mail or spam folder.
      If you still have not received it, contact antiques@maynards.com or call 604-675-2228 for further assistance.
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    10. I'm told I can't register because my email address is already listed. What do I do?
      Look for the email you would have received with your username and password, or click on the link found under the registration spaces.
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    11. How can I place a bid in an online auction?
      To place a bid on an item registration is required. See answer #3 above for registration steps.
      After your registration has been approved you must login to your account by clicking on Login.
      Once logged in choose the auction and then the lot you are interested in.
      Click on BID & TRACK which will then lead you to entering your bid and if you would like, your automatic bid amount. You may optionally leave a 'Bid To' amount and the website will automatically bid for you against other bidders until the set amount.

      INSERT PICTURE OF BID SCREEN HERE
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    12. What is an automatic bid amount?
      An automatic bid amount is the maximum you would like the computer to bid on your behalf against other bidders. The automatic bid amount is not the guaranteed amount you will pay, but the last amount that will be bid on your behalf. You are still able to win a lot for the lower amount in your bid range.
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    13. How can I increase an automatic bid amount?
      You can increase your Automatic bid amount when you have logged in to your account. Here you are able to increase the amount of any previously submitted automatic bids.
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    14. How do I know if my bid had been placed?
      A confirmation email will be sent to confirm you bid.
      If you do not receive one, check your junk mail or spam folder, and if you still do not have a confirmation please contact the Antiques Department.
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    15. How can I keep track of items I'm bidding on?
      Login to the Maynards website and click on the appropriate auction in the UPCOMING AUCTIONS tab Upcoming Auctions.
      Click on BID & TRACK which will then lead you to view all items that you are tracking.
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    16. How do I know if I am outbid on an item?
      Our auction system will automatically notify you via email if you are outbid during an timed online auction.
      For live auctions you will not be notified.
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    17. I have entered an incorrect amount for my bid, can I remove my bid?
      Unfortunately, incorrect bid amounts can not be removed.
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    18. Who do I contact for condition reports or additional photos?
      Please contact our Vancouver office for assistance at 1-800-461-0788 or antiques@maynards.com
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    19. What if the auction is not on at the moment, can I still leave a bid for a live auction?
      Yes. That is called an Absentee Bid. Follow the same steps for login or registration, click on , find the lot you are interested in, click on VIEW LOT DETAILS. Then enter your absentee amount with SecureBid.
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    20. Why did the timed online auction continue after the closing time?
      If within 5 minutes of the end of the auction, a new bid is placed - which outbids another bidder, the auction time remaining will extend for another 5 minutes from the time the new bid was placed.
      This will continue until such time as no higher bid is placed in the last 5 minutes.
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    21. I have won in the auction today.
      Will you be emailing me an invoice?
      How can I pay?
      Will my credit card be automatically charged?
      Yes. An email will be sent to you once the auction has ended, either that day or early the next day.
      Payment instructions are provided along with your invoice.
      No, your credit card will not be charged without notice.
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    22. Can I pay online?
      No. Please contact Maynards for payment options.
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    23. What is the buyer’s premium?
      All invoices are subject to a Buyer’s premium that will be added to the purchase price of any lot. Any taxes will be applied to the aggregate amount of Bid Price and Buyer’s Premium. For bidding in person, on the phone and through absentee the Buyer’s Premium is 20%. For bidding online the Buyer’s Premium is 23%.
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    24. Can I pay using a credit card?
      Yes. Please note there is a 2% financing handling fee for any transaction that is not cash. All payment options are outlined in your successful bidding email.
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    25. Where do I or my shipper pick up my items?
      Our offices are located at 1837 Main Street, Vancouver, BC, V5T 3B8
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    26. What are your hours of operations?
      Monday to Friday, 8:30 AM – 5:00 PM and
      Saturdays 9:30 AM-5:00 PM.
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